All bookings are not confirmed until we receive a 25% deposit. Once we receive this payment we confirm you booking. If you have a delay in making payment and the room is taking by someone else, that’s the way it goes. So make sure you make payment when you book and not later. If you cancel your Somewhere Different Membership for any reason the 25% deposit is not refundable as we have lost out to other bookings. If you have paid in full you will get a 75% refund unless you cancel a few days before and you will have to pay the full amount.
We require full payment one month in advance of you arriving at Somewhere Different in Egypt or the UK. If for any reason you choose to cancel, or advised to cancel, you should claim your holiday on holiday insurance. We are happy to provide a receipt for you holiday to cover any insurance claims.
If you travel to Egypt with a large travel company you will find their terms and conditions are actually tighter than ours and you will often not get any refund from them as they state you need to claim all your holiday from your insurance.
Saying that, any guest who were not able to come to Siwa during the revolution, we refunded all the money in full as it was not their fault they could not come. When the flights started again and everything was OK, people who wanted to change, just because they fancied going to Turkey instead now, lost their 25% deposits. Egypt is stable now and there are no problems any more. If, anything does happen again and flights stop coming to Egypt, we will reimburse any one the full amount, as we did before.